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GripSport carriers are designed and manufactured right here in Australia by GripSport. Each GripSport bike rack has a lifetime structural guarantee if fitted, used & maintained correctly.
- Accidental Damage – If you run over one of our products with a truck (in other words “accidental damage” where the breakage is your fault) then you’re up for the repair/replacement cost. Similarly, if your product isn’t setup, used or maintained properly then any resultant damage is on you.
- Wear and tear is not covered by warranty (because things like painted/plated finishes, moving parts and rubbers etc have to wear out eventually), but if our product breaks because of faulty workmanship or materials (in other words the breakage is our fault) all you’ve got to do is return it along with details of what happened and if it really was our fault it gets fixed or replaced free of charge.
- ‘Bike Racks for Cars, 4WD’s & SUVs’ are designed for Cars, 4WD’s & SUVs and are NOT covered by any warranty if fitted to the rear of caravans, trailers or camper trailers. Don’t do it.
- ‘Bike Racks for Caravans and Campers’ (both front & rear mounted) must be fitted per the relevant Fitting Guides on our website. If not then there’s no warranty.
Simple really, just the way a guarantee should be… but hardly ever is!
PLEASE NOTE 1: Trailers, LED lamps and custom made (non-standard) “mounting systems” (for caravans, campers and trailers etc) are covered by a 2 year warranty.
PLEASE NOTE 2: We do not accept returns just because someone changes their mind. Our products do exactly what we say they do, they will fit where we say they’ll fit and sorry, but a change of mind is not a valid reason for a refund.
Here’s just a small selection of reviews, comments and customer feedback. If you’re interested in seeing more just CLICK HERE (but you better grab some popcorn… there’s LOTS of ’em)
Received the hi-ride t/bar carrier today – very impressed! Looks great and very secure.. Have quite a few people coming to look so hopefully, there will be more orders from Horsham coming your way. Thank you for your assistance and promptness in delivery.
I received my carrier yesterday and am very impressed with the quality of it.
Just a short note to thank you very much for sending another carrier hook to replace the one I lost. It arrived this morning via a priority courier. What fantastic customer service you provide!!!!
Hi Gripsport, I just had to write and let you guys know what we think of your new Hi-Ride carrier. We’ve had all manner of bike racks over the years including some damn expensive roof racks, but once we got some decent quality bikes (C/Fibre etc) I knew we were going to need something that would protect our new toys when travelling. And without a doubt the Hi-ride is not only the best at protecting the toys (no more risk of driving under carports etc) but it is quickest and easiest thing weve ever used. My wife thanks you! And of course so do I. So good to see an aussie design that is tough, simple and easy to use. All the best.
We have just had our hi-ride carrier delivered to us in Taigum, Queensland. Would like to thank Jon and the team for an effortless transaction and a really well made item!
Our rack arrived on Friday and had its first outing to a race yesterday. It is fantastically simple and quick to use. The team is all getting together for a launch in a week or two so I’ll take heaps of pics for you when all the bikes are on it.
My carrier arrived at work today. I would just like to express my appreciation for your excellent service, it’s good to know there are still some great business out there and yours is certainly at the top for service and quality, I’ll definitely be recommending you to other people
Hi GripSport, Just a quick note to let you know Ive used the Hi Ride Carrier with both my mountain and road bikes and I cannot speak highly enough of your product. For the first time I am 100% confident that the bike is safe from damage when being transported. Sure there are cheaper types of carriers out there, but none come close to the quality and design that you have. When you consider the cost of bikes (I can have over 10 grand sitting on the carrier) then the High Ride is as cheap as chips.