Simple, just the way a guarantee should be! (but hardly ever is)
Accidental Damage – If you run over one of our products with a truck (in other words “accidental damage” where the breakage is your fault) then you’re up for the repair/replacement cost. Similarly, if your product isn’t setup, used or maintained properly then any resultant damage is on you.
Wear and tear is not covered by warranty (because things like painted/plated finishes, moving parts and rubbers etc have to wear out eventually), but if our product breaks because of faulty workmanship or materials (in other words the breakage is our fault) all you’ve got to do is return it along with details of what happened and if it really was our fault it gets fixed or replaced free of charge.
‘Bike Racks for Cars, 4WD’s & SUVs’ are designed for Cars, 4WD’s & SUVs and are NOT covered by any warranty if fitted to the rear of caravans, trailers or camper trailers. Don’t do it.
‘Bike Racks for Caravans and Campers’ (both front & rear mounted) must be fitted per the relevant Fitting Guides on our website. If not then there’s no warranty.
Like we said… simple, right?
PLEASE NOTE 1: Trailers, LED lamps and custom made (non-standard) “mounting systems” (for caravans, campers and trailers etc) are covered by a 2 year warranty.
PLEASE NOTE 2: We do not accept returns just because someone changes their mind. Our products do exactly what we say they do, they will fit where we say they’ll fit and sorry, but a change of mind is not a valid reason for a refund.
If you’re not clear on anything to do with our warranty please contact us HERE