Our Guarantee
Simple, just the way a guarantee should be… but hardly ever is!
You run over one of our products with a truck (in other words the breakage is your fault) and you’re up for the repair/replacement cost.
But if our product breaks because of faulty workmanship or materials (in other words the breakage is our fault) all you’ve got to do is return it along with details of what happened and if it really was our fault it gets fixed or replaced free of charge.
Simple, right? Wear and tear is not covered by warranty (because things like moving parts, rubbers etc have to wear out eventually), but if it breaks because of faulty workmanship or materials then it’s covered.
NOTE - Trailers and LED lamps are covered by a 2 year warranty. All our other products are guaranteed for LIFE. Now try getting that sort of deal anywhere else!
What we believe
We believe we can do it right here in Australia - GripSport products are designed and manufactured right here in our own factory.
We believe that if we can do it here in Australia, then other companies should be able to as well - the problem is most people seem to believe more in the bigger profits to be made from cheap imports. Well… you get what you pay for and we’re not really interested in competing against those cheap imports anyway. We believe that everything we make, repair or modify has to scream “quality”.... which means it’s going to be simple, it’s going to work, it’s going to be safe and it’s going to last.
We also believe in true customer service - call us and you’ll be talking to one of the engineers who designs and builds our products or who actually does the frame repairs… or in other words someone who can help you with what you want and answer your questions with absolute authority and knowledge.
And we actually believe in a heap more, but you probably get the idea.